Residential Maintenance & Service Requests
Important: You need to be connected to the Monash network, either wifi or plugged in. Your username is the first part of your email address before the @student part. Your password is your Monash email password. The maintenance request system is due to be enhanced and upgraded by early 2021 which will make it much more user friendly.
Only requests submitted for a residents own room (or communal space for their hall) will be accepted, requests submitted on behalf of another resident will be rejected.
Please log one request per maintenance item - please don't log multiple items on the one request as this slows down the process.

User ID

  BEIMSWeb 5.7.112 is (c) Copyright Mercury Computer Systems, 1999. Unauthorised access to this site is prohibited.

Monash University values the privacy of every individual's personal information and is committed to the protection of that information from unauthorised use and disclosure except where permitted by law. For more information about Data Protection and Privacy at Monash University please see our Data Protection and Privacy Procedure.

If you have any questions about how Monash University is collecting and handling your personal information, please contact our Data Protection and Privacy Office at